Your privacy and security is very important to us and we aim to ensure that any personal information we obtain will always be held, used and transmitted in compliance with United Kingdom data protection rules. Our payment providers PayPal are Level 1 PCI DSS compliant. All card data is transacted securely by PayPal and no card data is held by EPL.
Contact and Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.
Information sent via the internet is never completely secure. We do our best to protect your personal data however we cannot guarantee the security of your data.
This website and its owners use any information submitted to provide you with further information about the products or services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter programme the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer has previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not sold or disclosed to any third party organisations.
The information we collect from you is dependent on the activities you are carrying out on our website. We may collect the following information:
Your contact information, e.g. name, address, telephone number and email address,
Information about the products you have purchased,
Information about your recent online activity, related to transactions even if they have not been completed,
Your purchase information, such as credit and debit card details,
Navigation and click–stream data, time and duration of your visit, products viewed or searched for, items in your basket, basket abandonment, information from cookies or web beacons.
We obtain information from you when you type in your personal details. We also collect data automatically as you use the website or from third parties.
We collect and store your personal information for the purposes of order processing, for delivery of your orders, for payment authorisation and billing, for promoting our offers and products and for improving the website and our service to you.
We will contact you with marketing information where relevant if you have opted to receive such communications. By registering on our site, you consent to the addition of your details to our email and postal distribution list unless you have previously opted out. You may opt out of our communications at any time although it may take a short time for any changes to become effective. Logging in will give you access to your account options where you can update your details.
Cookies will inter alia access stored information when you log in, carry information from page to page of our website, store site preferences and the items in your shopping basket, identify whether you have visited our website previously, monitor the number of visits that you make to our website, where you browse and what you have purchased and to offer you tailored content.
The following data may be automatically collected every time you visit the website regardless of whether you are logged in: computer and connection information, browser information, operating system and platform details and time of access. We may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems, to administer the website and for marketing purposes.
If you have provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences. If you log in, then in addition, we will be able to associate your log in with your billing addresses, delivery addresses and your payment details.
We will contact you with marketing information where relevant if you have opted to receive such communications. By registering on our site, you consent to the addition of your details to our email and postal distribution list unless you have previously opted out. You may opt out of our communications at any time, although it may take a short time for any changes to become effective. Logging in will give you access to your account options where you can update your details.
We will not sell your personal information to third parties. However, we do share customer and browsing information with third parties as described below. By making a purchase on the website, you consent to EPL sharing your personal information with third parties as is necessary to process your order, for example to banks, credit card companies and carriers. These carefully selected third parties may be located in countries outside the United Kingdom.
We may form contracts with other companies to provide certain services, including credit card processing, shipping, name and address verification, database management profiling and segmentation, market research and promotions management. We provide these companies with only the information they need to perform their services. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than EPL.
To protect against the fraudulent use of credit cards, we carry out security checks on orders. These can take various forms and may involve contacting you by telephone before your order is processed.
EPL may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with us to protect our property and other rights. Our website may contain links to third parties’ websites. EPL assumes no responsibility for the privacy practices or the content of those websites.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate or engage upon them with due care and caution with regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Questions and Contact Information
If you have any questions or concerns or would like to access, correct, amend or delete any personal information held by us or simply need more information please contact us by email or letter as follows:
EXTON Productions Limited
3 Station Road,
Suffolk CB9 0EU